B C rating or fire proof.These ratings you can find in the product description of each safe. 

Our call center operates 24x7x365

All transaction and configuration based information is available, accessibility will be determined by role and entitlement based on user credentials.

A designated spot for placement of your new safe, power and Ethernet outlets within 6ft of where unit will be placed. 

Once connection is re-established all locally stored information is pushed to the cloud, and all configuration data is pulled down. The safe synchronizes at configurable intervals – typically less than 5 minutes. The sync process has 4 steps: check for updates and commands; gather and report health and status metrics; report transactional events that the server(s) have not received yet; check and update configuration.

Remote update process – the safe or other cash handling device checks into the server(s) periodically for updates. As currently deployed this happens every 5 minutes or less – the interval is configurable.

Remote update process is currently managed on an as-needed basis but may be automated based on business need.

The operating system is remotely updatable including the ability to apply patches and upgrade packages. Adjustments to network setup can also be configured remotely

30 days for application logs, 1 year for server logs, 3 months for safe level transaction records, 6 months on the server (database). Data may be archived for longer periods based on customer requirements but is not retained in the production databases beyond these periods.

All data from the safes to the servers is encrypted by Blowfish encryption during its entire route. Triple DES and other ciphers also available. Access to the web services is encrypted via SSL.

We offer multiple options for safe service, from phone service up to time and material services. For full details of our suite of services call our Account Services Team at (866) 507-0279. 

VPN, data synchronization, content and firmware updates, system level metrics.

Software restart, note device initialization, full safe configuration and management, and touchscreen recalibration.

All user activity is logged through the application level software and reported up to the cloud backend.